school day at work?

Tuesday, August 28, 2007

My head is still swimming with visions of a big school assembly. Maybe more like a gathering of different schools, coz last night was "School Night" at work. Everyone was strongly encouraged to wear their high school or college uniforms. Nyar!

I was about to go to sleep yesterday when my friend sent me a text message saying we're all supposed to wear our uniforms. I knew about that prior to my friend's text message but I had no intention of wearing my high school uniform because of three things: 1. I'm fairly certain that I didn't keep any of my uniforms, and 2. even if I did keep one set, I sincerely doubt that it would still fit me, as high school seems like eons ago; and 3. if it does fit me, I think I'd look like an idiot wearing the ruffly blouse and the blue jumper of St. Scho HS.

KJ na kung KJ but I really didn't want to wear a uniform, so I just improvised. I wore a white blouse and a blue vest plus jeans. I brought a blue skirt, just in case I really had to wear a uniform. Hehe, buti na lang ok lang.

It was kind of amusing to see people walking around the Ops area, wearing their old school uniforms. Even our Shift Manager wore her Assumption HS uniform. There was even one TL who wore what looked like a big version of a kindergarten student's uniform. Hahaha! mukhang Bondying, kumpleto pa sha, may backpack. Ay kulang pala, wala shang lunch box. Wahahaahaha!

happy birthday, ma

Saturday, August 25, 2007

Today would have been mom's 58th birthday. Miss ko pa din sha. Not a day goes by na hindi ko sha naiisip.

I am comforted by the fact that I konw she's in a better place and she's looking out for us by Jesus' side.

This is on of my favorite pictures of mom. Not only because this was the last picture I took of her, but she looks so contented here.

Happy birthday, Ma. I love you.

magpapagupit ba ako?

Wednesday, August 22, 2007

Tagalog muna ngayon. Sawang-sawa na ako mag-English kasi walong oras na puro Amerikano ang kausap ko kagabi.

Nyahaha! Natawa ako nung nakita ko ang larawan (waw, larawan.. di ako sanay banggitin to) na ito.
Nagbubura ako ng mga email (di ko alam ang Tagalog ng email, hehe) nung isang linggo, at nakita ko ito. Kung tama ako, dalawang taon na itong larawang ito. Kaloka! Mahigit dalawang taon pa nga yata itong nakatago sa email ko.

Ang weird. Parang square yung jaw ko, tapos parang ang laki-laki ng mukha ko. Wahahaha!

Pero bakit nag-iisip ako ngayon kung magpapagupit ako? Hmmm... pag tinopak ako, malamang magpapagupit ako sa Sabado. Pero nakakapanghinayang din kasi halos hanggang balikat na yung buhok ko ngayon. At mas mahaba pa siguro kung hindi ako nagpagupit ng maiksi last year.

Ano nga kaya? magpapagupit ba ako?

knocks me off my feet - stevie wonder

Saturday, August 18, 2007

I see us in the park
Strolling the summer days
Of imaginings in my head
And words from my heart
Told only to the wind
Felt even without being said

I don't want to bore you with my troubles
But there's something 'bout your love
That makes me weak and knocks me off my feet
There's something 'bout your love
That makes me weak and knocks me off my feet
Knocks me off my feet

I don't wanna bore you with it
Oh but I love you, I love you, I love you
I don't wanna bore you with it
Oh but I love you, I love you, I love you
More and more

We lay beneath the stars under a lover's tree
That seems through the eyes of my mind
I reach out for the part of me that lives in you
That only our two hearts can find

I don't want to bore you with my troubles
But there's something 'bout your love
That makes me weak and knocks me off my feet
There's something 'bout your love, yeah..
Oh.. that makes me weak and knocks me off my feet
Knocks me off my feet

I don't wanna bore you with it
Oh but I love you, I love you, I love you
I don't wanna bore you with it
Oh but I love you, I love you, I love you
[chorus fades out]

windang pa ako...

Tuesday, August 14, 2007

First day of Learning Lab (Nesting Period) over and I am exhausted.

Time flew so fast, I was surprised when they told us it was time to log out, but after the shift I felt dazed. Nakakaloka!!!!

From the time I got to work to the time we had to log in, I was so nervous, my hands were literally shaking. I am not kidding. Looking back it was funny because every one was in panic mode even before the calls started coming in.

The anticipation was the worst. By the time I got my first call, I was so worked up, I was confused at first on how to navigate the system. It was a good thing we had ample support. There were about 35 Sprint Care SMEs from the US and 10 local SMEs from the other call centers which also handles the Sprint account. They were a big help. If they weren't there, I'm pretty sure I would have fainted. Hahaha!

The succeeding calls were better and I was even able to upsell (not included in my goal for that day, it was an added bonus, hehe). I think I had one call for each of the scenarios we had talked about in training, while my team mates got mostly billing calls. Hello?! That seems unfair. But looking back, it's good practice. And it's not as if we can choose the calls that would be routed to us. :p

Everyone looked drained after logging out. I don't know if it was because of the large number of calls, or because of pressure, or the situations we encountered. I am so not excited to go to work tonight. Hahaha!

After shift some friends and I had breakfast at Watering Hole. I didn't think I was hungry. Boy, was I wrong! When our food arrived, all conversation stopped. Hahaha! We were so hungry, we concentrated on our food. ^_^ Di na nakasalita sa pagod at gutom. Wawa naman. And to think its only our first day. WaaaH!

Nesting period

Sunday, August 12, 2007

I've felt the butterflies in my stomach since Saturday afternoon.

Today I am just dreading going to work.

Training is over and we've reached the next step. Tonight is the start of our Nesting Period, when we're going to take live calls for the new program.

It's so silly actually. It's not like I haven't taken in calls before, coz I have. I've been in this industry for more than a year and I've never felt this nervous. Not when I took my very first call, nor when I took my first call as a supervisor, or when I've had the demos when I was applying for the training position.

Why now?

Ugh. I'm not sure. Maybe it's the pressure?

The pressure was not this great when we started the old program a year ago, even if I was also with the first batch. This program is different because it's going to be the biggest program in the company, and the clients made it pretty clear last Saturday that how big the program will be, would largely be due to how we in the first batch would perform. Ano beh?! Feeling nasa pressure cooker, lang.

We've had a month of training and our trainer has been wonderful, but there's still a part of me that feels I'm not ready. My old program was a piece of cake compared to the new one.

Hay.. I need more positivity. I can do this! As Rob the client said, "It's all about the attitude! They called coz they need your help and you know more about the service than they do."

On the brighter side of things, I feel that our Support leaders (Operations Manager, Shift Managers, Team Leaders) are doing a good job. They've prepared our "survival kits" and all the necessary things to make our first day a success.

Kaya ko 'to!

kimchi's despedida

Monday, August 06, 2007

One of my wave one friends, Kim, is leaving for Canada on the 19th of August. We were all kinda surprised as we all thought she'd be leaving in November. Hehe.. kahit sha nagulat. The day we learned she was leaving, we all made plans to have a despedida/reunion party. After all. we haven't seen each other much the past few months. Some have resigned, half of the ones who stayed are currently in training for the new program, and half is still with the old program.

Like most of the gimmick plans of Wave One, nothing was finalized until the day before the set date. Hehehe.. yes, we're fickle-minded. But it's mainly because it's hard to set a date and time due to our different schedules. Final plans: Aug 4, 2007 6pm at Fats KTV in Malate.

My training ended at 1pm. I didn't want to go home because if I did, I'd probably go straight to sleep and wake up in the morning. Mike & James thought the same thing, so we decided we'd either go to Megamall or Glorietta to watch a movie to kill time. Unfortunately, Mike forgot that he was supposed to finish something and I didn't feel like going to the Mall as I was sleepy (I had been awake since 1 am). So Kakai (who's going to rilette's despedida), James & I just decided to sleep in the lounge, while Mike finishes what he needed to do.

Males & Females have separate sleeping lounges at the Shaw site (unlike in Libis & in Makati), but we stayed in the female's lounge because of the ghost stories we've heard about the new site (that needs a separate blog entry, hehe!). I had a hard time sleeping. James & Kakai were already asleep and I was still wide awake. My imagination (or maybe my paranoia? :p) was driving me batty. It was weird I tell you. Since its a new site, only the people undergoing training are there along with the workers adding the finishing touches. And, as out training classes ended at 1pm, the only people there, aside from the workers, security & gayren, were the four of us, and we were the only ones in the lounge. I kid you not, on our way to the lounge the lights started flickering. So, you can't really blame me for being paranoid ^_^.

I fell asleep for about an hour and I couldn't go back to sleep because evry sound I hear was giving me the creeps. It was a good thing Kakai & James woke up after a few minutes and Rachel arrived. After touring her around the new site, we went to PBCom to pick up Mitch. Dads, Rom & their friend Joby arrived next, followed by Joanna. We got 2 cabs and proceeded to Malate. By then it was already 7pm. So much for the 6pm plan :p We were the first to arrive, as Kim was still in a bus from Baguio, and the rest were still on the way.

We were joking around that we'd better sing what we want to sing already, because when Kayeee & Sofie arrives, the mics will be glued to them. Heehee! We took our turns singing and everyone had something to say about each person's choice of song, like, who was it dedicated to, or it fits his/her situation. It's hard to sing and laugh at the same time. Haha! I laughed so hard when Rach squealled that her murderer song was on the list. "Murderer song? Ano yun?!" I found out that it was Rihanna's Unfaithful (I don't wanna do this anymore, I don't wanna be the reason why, Everytime I walk out the door, I see him die a little more inside, I don't wanna hurt him anymore, I don't wanna take away his life, I don't wanna be.... a murderer) Kaloka! Next to arrive were JayR & his wife, Fin. We haven't seen him since he resigned so there was a lot of catching up to do. Then Sofie & Kayeee arrived. And as predicted, the mics were glued to them. Haha! Jena & her hubby came next. Another round of drinks, chikahan & singing. Finally at around 9pm, Kim arrived. :) It was time for the grilling to start. Hehehe.

After 5 hours together, we decided to call it a night. I had a great time, but I suddenly felt sad before leaving. It finally dawned on me that Kim was leaving soon. I'll miss her kakulitan, the way she reacts to some jokes after a few minutes (hehe), or how we'd always tell her to move on after a bad call :p. Wala nang magtatanong sa akin na, "Paano nangyari yun? Eh bakit ganun? Eh, Ate Jennie, what if..?" Hay nakoh, Kimchi mamimiss talaga kita. I hope to see you before you leave, but if I'm unable to, as you said, "may Multiply naman." Love ya!