happy birthday, ma

Sunday, August 27, 2006

It was mom's birthday last Friday. She would have been 57, but she'll be forever 55.

We still miss her everyday. I know we'll always miss her, but knowing that she's in a wonderful place with God gives us comfort.

I had a dream last Thursday and she was in it. I prefer to think that she's visiting me in my dreams, rather than me dreaming about her because she's always in my subconscious.

In my dream, I was in my old high school walking around with my friends. We were in our school uniforms and we were walking to St. Cecilia's Hall, because there was a school event. I remember walking through the field and I felt someone looking at me. I turned around and on the covered walk to St. Cecilia's Hall, I saw a familiar figure sitting on mom's favorite reclining chair at home (Weird, I know. How can mom's chair be in school? But it's a dream, it's not supposed to make sense, unless we dig deeper, right? :p). I couldn't see her face but I said to myself, I know that outfit. It's the outfit mom was wearing on the picture above our bookshelf. The moment I realized that, the person looked at me. It was mom! She looked at me lovingly and she had the most wonderful smile on her face. I couldn't move, I just gaped at her. I wanted to run to her and hug her but I was so surprised to see her that I just stood there. She said. "I love you." and I said I love you back.

Then I woke up.

I was so frustrated to wake up, I closed my eyes and willed myself to sleep again, but my mind was already going on overdrive and I couldn't. Then my cellphone alarm went off, it was time for me to get up and get ready to go to work.

I could still see her face clearly. And I'll never forget that lovely smile on her face.

Happy birthday, Ma.

nesting period over

Sunday, August 20, 2006

This blog has been super neglected :p

Sorry, blog. But everytime I get home, I feel so tired I just want to go sleep. I want to drown out the annoying, irate voices I've heard all night, and I just want to go straight to dreamland.

When I wake up, it's almost time to go to work and hear those voices again. Which makes me wonder why I like going to work. Well, aside from the good pay and the great benefits, I like the people I work with.

Tomorrow night, however, Wave 2 will be joining us. 35 people in all. They're supposed to be 50, but some didn't make the cut. So our teams were divided again. Boo! I just hope our new teammates would be nice, coz if I don't like the people I work with, I just know that I'll have a hard time getting out of bed and leave for work.

Sidenote: I'm glad I didn't get the SME job. My friend M, who got the job, is always stressed and cranky. His hours are longer, too. Hehehe.. ok na ako as floor support, kuntento na ako sa ginagawa ko ngayon.

I've lost track how many calls I've received the past two weeks, but I know how many irate callers I've had. Those types of calls are hard to forget. Hahaha! Sometimes I get riled up when I've just said my opening spiel and a screaming bitch cuts me and says, "Your company is fooling me! I need to speak to your manager!" WTF did I do to you?! Got up on the wrong side of the bed? Geez.

I've said before that I wouldn't last working for a contact solutions provider, coz patience is not one of my virtues. But I've noticed that I've been keeping my temper in check and my patience is now longer than usual. Heehee! Abangan ang susunod na kabanata.

Irate calls shouldn't be taken personally, but sometimes it's hard not to. When I get calls like that, I just let her (it's usually a her in my experience :p) rant. Never ever interrupt a freaking biatch, or she'll never stop. :p Try to solve her problem, if not, transfer the call. Then, press the mute button and curse for release. Heehee.

Nakakainis lang yung sigaw ng sigaw tapos kasalanan nila kung bakit may problema, or dahil sa katangahan nila. Di mo naman masabi na, "tatanga-tanga ka, tapos sa akin ka magagalit."

One good call could make the irate call disappear though. A compliment like, "You've been so helpful, thank you." or "You're one of the nicest customer care agent I've spoken to.", makes the annoying biatch go away, and leaves you with a smile on your face. And makes you pray to get more calls like that. :D

I've spoken to kababayans, twice. Both were old ladies who asked if they could speak to me in Tagalog. Fortunately for them, our program isn't that strict. It's okay to tell callers that I'm Filipina or I'm in the Philippines when they ask. The first time a caller asked if we could speak in tagalog, I asked my Team Leader if I'm allowed to, before saying yes. My TL said it's allowed as long as they're the ones who ask to speak in Tagalog.

Hmm.. I wonder what types of calls I'll get tomorrow night? Hay.. I really hope there will be more nice callers than irate ones. Please...

vampire mode na!

Wednesday, August 09, 2006

I'm now officially a vampire.

My new work schedule is from 11pm - 8 am.

Ang saya.

More kwento soon. Gotta get ready to go to work :)

PS: I got my first irate caller last night. Hahaha! I froze up at first, but after the call I was laughing lika a loon. Kasi naman ang engot nya eh, pos sa akin sha magagalit. Hahahaha!